Response: 230 User ftp_username logged in. Response: 230-Welcome to the Company Name FTP service. Response: 331 Password required for ftp_username. Status: Connection established, waiting for welcome message. Here’s the complete conversation between the client and the server (names and IP addresses changed to protect the firm’s identity): FileZilla would then report “Error: Failed to retrieve directory listing”. Instead, the server would send a “425 Can’t open data connection” message.
From inside the office, using the internal IP address, FileZilla connected normally and displayed the contents of the root directory after I authenticated.įrom outside the office, connecting via the hostname, FileZilla would connect normally and authenticate successfully, but it would not display the contents of the root directory. One of those instances was yesterday, when I was trying to connect to my firm’s FTP site from an external network connection. With this your timeout error on your FileZilla will get solved and will connect to the FTP server without any issues.įor any further help please contact our support department.I’ve been using the FileZilla FTP client for many years and in that time have had only a few occasions where the application didn’t perform with the default settings.Then follow the steps as per the message, you may be asked to enter the passwords again, enter it.Then enter host address, user name and password and click the ‘Connect’ button. Change the Encryption field to ‘Only use plain FTP (insecure)’ and Logon type to ‘Normal’.In case the issue still persists, follow the below steps: You will find the field ‘Timeout in seconds’, which will extend the duration where FileZilla will try to reconnect if any issues arise with connection. Under Selection page on the left-hand side, click on ‘Connection’.
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